Nagel-Group digitises driver dispatching: “Driver Terminal” now in use at all German sites
Versmold, 10/07/2025. Following a successful pilot phase and gradual rollout, the “Driver Terminal” is now in regular operation at all Nagel-Group sites in Germany. The project aims to make everyday work easier for both professional drivers and dispatch staff. The focus is on overcoming language barriers, reducing manual tasks, minimising waiting times and cutting down on paperwork. It will roll out to all international sites in July.
75 terminals ensure efficiency and reduce workload across the group
Nagel-Group gave the green light for the new project at its Borgholzhausen site at the end of 2024. Since then, the innovative solution has been undergoing continuous development and is now being implemented nationwide. There are currently 75 terminals in use across the group, forming the new digital interface between drivers and the site. The “Driver Terminal” (driver-terminal.com) is based on multilingual, intuitive software that enables drivers to handle dispatch processes independently. Inspired by familiar self-service systems in retail and catering, the terminal is extremely user-friendly and significantly reduces waiting times and administrative work.
“This pilot project has quickly become a groundbreaking system that is redefining our driver dispatch across Europe,” says Michael Lütjann, CIO of Nagel-Group. “In rolling it out across Europe, we are creating a standardised solution that not only simplifies our internal processes but also improves how we can cooperate with our partners.”
From paper forms to self-service
In the days before the Driver Terminal, driver dispatching was done manually: truck drivers reported in person at the groupage outgoing goods office, had to fill out forms, present identification documents and wait for manual processing by staff. Language barriers, long waiting times and a very significant amount of administrative effort were the features of the process on both sides.
Today, the process is completely digital: drivers check in independently at the terminal and sign transport documents digitally. They receive information about their check-in on a receipt. Communication is clear, fast and digital – irrespective of language skills or site.
The integration process is particularly advanced at the pilot site in Borgholzhausen, where the Driver Terminal handles processing in the groupage area in its entirety. “The terminal supports the team around the clock with dispatch. This allows for reorganisation of working hours and tasks in the forwarding department. Peak times during holiday periods or during times of high sickness levels can be better absorbed, reducing waiting times for our drivers,” explains Marta Dauer, Head of Groupage Outbound at the Borgholzhausen site.
Completion of rollout in Europe
The Driver Terminal will also be available at all Nagel-Group sites in Europe by the end of July 2025. This puts the project goal of completing the rollout by the end of 2025 well ahead of schedule. With the comprehensive implementation of the digital check-in system, Nagel-Group is creating a standardised and efficient solution for driver handling across national borders. At the same time, the Driver Terminal marks a significant step towards a fully digitalised transport process.
Practical experience for customers and partners
Customers and partners were able to experience how the solution works in practice at Nagel-Group’s first Innovation Day in Hamburg. The company presented the functionality of the Driver Terminal live at the Digital Hub. In addition to practical application scenarios, the programme also included discussions with Nagel-Group project managers and experts from technology partner P3. “The direct exchange with users and the look behind the scenes showed our guests that digitalisation in logistics is not merely an abstract concept, but highly relevant and practical,” says Jens Kleiner, COO of Nagel-Group. The feedback from participants was overwhelmingly positive: the intuitive operation and the noticeable added value for everyday processes in transport logistics were particularly highlighted.