New customer portal for the Nagel-Group: more transparency and efficiency in cooperation
The Nagel-Group’s new customer portal has been available since the beginning of 2026. With this solution, we are consistently driving forward the digitalisation of our logistics processes and focusing on greater transparency, efficiency and real-time information along the entire supply chain. The platform centrally bundles all service and transport concerns, facilitates communication and makes collaboration more efficient.
Central platform for service and communication
‘With the new portal, we want to make everyday life easier for our customers. All relevant information at a glance, intuitive navigation and direct access to our services – this creates clarity in processes, shortens response times and strengthens partnership-based cooperation,’ says Hendrik Krukow, Executive Director Sales & Marketing.
The new customer portal has a modern, clearly structured interface and provides an overview of all ongoing processes at any time. Clear dashboards and list views show with just a few clicks which processes are new, what their processing status is and where action is currently required. Related cases are automatically linked to each other, allowing connections to be identified more quickly and enabling targeted action.
In addition, the portal offers centralised access to familiar functions of the Nagel eLogistics portal, such as order entry and Tracking & Tracing, which can be conveniently accessed with just one click.
Optimisation of processes and service quality
‘Previous enquiries by email sometimes led to delays, ambiguities and limited trackability. We wanted to address this specifically and develop an optimised solution,’ adds Martina Müller, Head of Business Services. ‘The new customer portal allows us to prioritise responses and identify areas for action at an early stage. This gives us valuable insights and data that we can use to optimise processes, improve service quality and make collaboration with our customers even more efficient.’
The customer portal was developed in collaboration with selected pilot customers in order to optimally address individual information needs. The result is a platform that is specifically tailored to everyday work processes and requirements and significantly facilitates daily collaboration.
Continuous development
In order to be prepared for changing requirements in the future, the customer portal will be continuously developed. In the future, live reporting, daily shipment overviews, quality reports and the integration of additional systems will ensure even greater transparency.
We warmly invite you to actively use our new customer portal and take advantage of optimised processes, faster workflows and transparent information for your business! In addition to the new digital platform, your personal contacts at the Nagel-Group will of course continue to be available to assist you with any enquiries you may have.