Nagel-Group presents “IT-Partner of the year award” to ServiceNow
Versmold, 15. June 2026. Nagel-Group has presented ServiceNow, Inc. with the “IT-Partner of the Year Award”. This recognises the company’s outstanding achievements and the particularly successful collaboration in the field of digital workflows and process automation.
In recognising ServiceNow, Nagel-Group honours a partner that has made a significant contribution to the further development of key business processes – particularly in the areas of customer service management and cross-departmental workflows.
v.l.n.r.: Sebastian Herrmann, Patrick Frenzel, Sascha Hamann, Julia Breitling, Fabian Best, Niklas Heinz, Enno Devermann, Angela Lutz, Michael Lütjann, Yiran Hou, Björn Hobusch, Yakup Ömer, Jan Brickweg, Elisa Emmerich, Lothar Kroll
Regular assessment of partner performance
The food logistics provider conducts regular Quarterly Business Reviews (QBRs) with its current major IT partners. In each QBR, the partner is assessed against an agreed evaluation matrix – the Supplier Performance Review Index (SPRI) – across the categories of technology, relationship management and cost management, including criteria such as response speed, system stability and the quality of collaboration.
Within this context, ServiceNow achieved the highest rating in the financial year and is therefore the ‘IT Partner of the Year’. The award was presented during a Quarterly Business Review in Gelsenkirchen.
Contribution to digital transformation
The key factors behind the award were, in particular, the platform’s high level of innovation, new developments in the field of AI, the reliable provision of stable services, and the swift and efficient handling of requests – and thus the measurable contribution to the digitalisation and automation of Nagel-Group’s core business processes.
During the assessment period, the collaboration was also characterised by consistently high service quality: enquiries were reliably processed within the agreed timeframes, urgent issues were addressed promptly, and systems were operated stably without any significant impact on day-to-day business operations.
“ServiceNow has proven to be a reliable and innovative partner. In particular, the high stability of the services and the rapid responsiveness in our collaboration play a key role in further optimising our processes and swiftly implementing new requirements,” says Michael Lütjann, CIO of Nagel-Group.
By utilising the ServiceNow AI Platform, Nagel-Group is continuously expanding its customer service management and creating a unified, cross-departmental process landscape. The aim is to increase transparency between departments, automate workflows and make collaboration more efficient.
“Over the past year, ServiceNow has demonstrated what is possible when a technology company takes a serious interest in its customers’ business and processes. Through job shadowing, hackathons and process analyses, we have been able to work together to create real added value for our business units. I am particularly pleased that we have managed to use AI to provide staff with suitable tools to carry out their day-to-day tasks more efficiently,” says Enno Devermann, Head of Supply Chain Solutions.
About ServiceNow:
ServiceNow (NYSE: NOW) is the AI control tower for business reinvention. The ServiceNow AI Platform integrates with any cloud, model or data source to coordinate workflows across the entire organisation. By unifying legacy systems, departmental tools, cloud applications and AI agents, ServiceNow provides a central interface that connects intelligence with execution across all areas of the business. With more than 95 billion workflows executed on the platform each year, ServiceNow helps organisations transform fragmented processes into coordinated, autonomous workflows that deliver measurable results. Find out how ServiceNow makes AI work for people at www.servicenow.de.
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