{"id":40864,"date":"2024-09-05T08:23:57","date_gmt":"2024-09-05T07:23:57","guid":{"rendered":"https:\/\/www.nagel-group.com\/?p=40864"},"modified":"2024-09-05T08:41:27","modified_gmt":"2024-09-05T07:41:27","slug":"works-agreements-and-contracts-nagel-group-uses-azure-openai-service-to-help-employees-find-information","status":"publish","type":"post","link":"https:\/\/www.nagel-group.com\/en\/2024\/09\/works-agreements-and-contracts-nagel-group-uses-azure-openai-service-to-help-employees-find-information\/","title":{"rendered":"Works agreements and contracts: Nagel-Group uses Azure OpenAI Service to help employees find information"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text css=””]<\/p>\n

Works agreements and contracts: Nagel-Group uses Azure OpenAI Service to help employees find information<\/h1>\n

For an international company, seamless operations hinge on ensuring that the entire workforce can quickly access the internal store of information and know-how. That\u2019s why Nagel-Group now relies on NagelGPT. Employees can pose their questions\u2014currently on the topics of works agreements and sales\u2014at any time and receive an automated response that includes the appropriate reference documents. This saves time, creates efficiency and transparency, and leads to higher-quality answers overall.<\/strong><\/p>\n

The challenge: Overabundance of information makes it harder to find salient details<\/h3>\n
\n

Logistics is in the middle of a major transformation: many processes integral to supply chains that were once purely manual are now becoming increasingly automated. It generally takes a while for the same to happen to internal processes. But these also offer considerable potential\u2014to make a company\u2019s internal information management more efficient, for example. Pick any international company and chances are its employees are constantly asking similar questions: \u201cWhat contract conditions apply to our Swiss customers? What\u2019s our policy for mobile working? What\u2019s the correct procedure for requesting vacation time?” But to find answers to these questions, employees often have to wade through a quagmire of company data, which eats up a great deal of their time.<\/p>\n

Michael L\u00fctjann, CIO of\u00a0Nagel-Group: \u201cWhether it\u2019s in sales, real estate, HR, or IT, our company generates so much information that our employees can no longer process it effectively. As a result, they had no quick way of accessing the information they needed at a given moment.\u201d In the past, when Nagel-Group employees required information relating to a contract or works agreement, they had to search the data management system or the intranet for the specific keyword: \u201cBut even with that exact keyword, you might find only some or none of the information you were looking for\u2014or you would end up with far too many results. This was because the static full-text search function wasn\u2019t smart enough to link related pieces of information,\u201d says Sven Kreciszewski, IT Innovation Manager at Nagel-Group. \u201cBut that\u2019s precisely what generative AI can do.\u201d<\/p>\n

Nagel-Group decided to address this situation early on by entering into an agreement on artificial intelligence (AI) with the works council. \u201cThat paved the way for all further AI use cases and our NagelGPT solution based on\u00a0Azure OpenAI Service<\/a>. Looking back, it was a crucial decision that enabled us to get to grips with this topic really quickly,\u201d L\u00fctjann says.<\/p>\n

The solution: NagelGPT based on Azure OpenAI Service always provides the right answers<\/strong><\/h3>\n<\/div>\n
\n

Nagel-Group started by working with its partner\u00a0P3<\/a>\u00a0to prioritize those use cases that offered employees the most added value. \u201cThese tend to be the works agreements that apply throughout the company. It\u2019s up to the employer to make sure these are honored,\u201d Kreciszewski says. Now, when employees want to find out what the current rules are governing mobile working or giving Christmas presents to business partners, they just open NagelGPT in\u00a0Microsoft Teams<\/a>\u00a0and enter their question. Behind the scenes,\u00a0Microsoft Copilot Studio<\/a>\u00a0forwards the question to the central application via\u00a0Power Automate<\/a>.<\/p>\n

Azure OpenAI Service helps give each inquiry its own content \u201cfingerprint\u201d and interprets references to filter parameters. This then forms the basis for starting the search through all documents via\u00a0Azure AI Search<\/a>. As soon as the system finds an answer, it gathers all the pertinent information and creates a suitable response comprising the question, text blocks, and chat history. \u201cThe response the users receive also includes all sources and references for the original text passages. In addition to shortening the search time, this makes it easier to delve deeper later on,\u201d says Dr. Nils Drescher, Head of AI & Data Analytics at P3. \u201cThe semantic search function in NagelGPT provides employees with information that builds on their current level of familiarity with the subject matter. They can now pose much more open questions about a given topic and still receive a satisfactory answer.\u201d<\/p>\n

As soon as Nagel-Group had implemented the first round of use cases, it moved on to the second: \u201cThanks to the system\u2019s modular structure and the powerful models available through Azure OpenAI Service, integrating new functions and documents at short notice is no problem at all. That means we can always respond quickly to inquiries from the different departments and ensure that the data corpus is kept up-to-date,\u201d Kreciszewski says. This is particularly important for the sales team, whose documents are currently being added to NagelGPT. \u201cIf the parameters suddenly shift, we have to be able to call up details of the affected customer contracts right away,\u201d L\u00fctjann says. \u201cNagelGPT is a big help here as well. We can also ask our knowledge bot when certain contracts are due to expire and which contract applies to a specific product and at what location. This allows us to put together an overall picture of contract parameters. It helps us increase transparency and standardization because it means we can offer our customers consistent conditions across all locations. And it provides the basis for more predictive planning for transports.\u201d<\/p>\n

NagelGPT is fully integrated into the Microsoft environment at Nagel-Group. \u201cThe upshot was that we could work within our existing infrastructure without having to first hammer out new agreements on data protection, data availability, and data processing. This, plus the collaborations with Microsoft and P3, guaranteed that progress would be swift.\u201d It was also really important to Nagel-Group employees that the solution be integrated into existing tools like Microsoft Teams: \u201cGiving AI the right questions, or prompts, is an art in itself and we have to support our colleagues by showing them how this works. If they were having to grapple with a new tool as well, they could get really frustrated really fast,\u201d Kreciszewski says. \u201cBut with help from P3, we managed to navigate these transformation topics with ease.\u201d<\/p>\n

This experience also sets a clear course for the future: Nagel-Group wants to continue pooling expertise in the areas of industry knowledge, technology, and implementation. \u201cThrough the introduction of\u00a0Copilot for Microsoft 365<\/a> as part of an early adopter program, we will achieve further efficiency gains, set new trends, and drive the digital transformation of logistics forward. It was clear from the very beginning that AI would massively change the industry. That\u2019s why we knew we had to get a head start on this topic so we could set the tone and help shape the AI transformation.\u201d<\/p>\n

 <\/p>\n

Voices on the NagelGPT<\/h3>\n

 <\/p>\n<\/div>\n

Dr. Nils Drescher, Head of AI & Data Analytics at P3:<\/strong> “The semantic search function in NagelGPT provides employees with information that builds on their current level of familiarity with the subject matter. They can now pose much more open questions about a given topic and still receive a satisfactory answer.”<\/p>\n

Michael L\u00fctjann, CIO of the Nagel-Group:<\/strong> “Through the introduction of Copilot for Microsoft 365 as part of an early adopter program, we will achieve further efficiency gains, set new trends, and drive the digital transformation of logistics forward. It was clear from the very beginning that AI would massively change the industry. That\u2019s why we knew we had to get a head start on this topic so we could set the tone and help shape the AI transformation.”<\/p>\n

Sven Kreciszewski, IT-Innovation Manager of the Nagel-Group:<\/strong> “Thanks to the system\u2019s modular structure and the powerful models available through Azure OpenAI Service, integrating new functions and documents at short notice is no problem at all. That means we can always respond quickly to inquiries from the different departments and ensure that the data corpus is kept up-to-date.”<\/p>\n

 <\/p>\n

The customer story \u2018Company agreements and contracts: Nagel-Group makes it easier for staff to find information with Azure OpenAI Service\u2019 was first published online at www.microsoft.com<\/a> on 29 July 2024. Click here for the original report<\/a>.<\/strong><\/h3>\n

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